At SHEEPSKIN JACKETS, your satisfaction takes center stage! Our commitment is to ensure your online shopping journey is easy and delightful.
Easy and Quick RETURN AND REFUND Policy
At SHEEPSKIN JACKETS, we ensure you love what you wear.
Our 30 Days Easy Return & Refund Policy is your safety net. If you’re not 100% satisfied with the product you received, you can easily initiate the return or exchange process for your order within 30 days from the date of delivery.
Your happiness is our priority!
Note:
Please ensure the product is returned in original condition, with all tags attached and no signs of wear or damage. Our return inspection team will evaluate the product before authorizing a refund or exchange.
Refund confirmation email sent within 10 business days; contact our support team with any questions.
Say goodbye to size worries!
Our meticulously designed size charts are meant for the perfect fit. We highly recommend you cross-check your measurements before ordering, and if anything’s amiss, our customer service team is here to make it right.
Email us at info@sheepskinjacket.co.uk or request a call to connect with our fitting expert.
We Own Up to Mistakes
If your order isn’t spot on—wrong size, color, or design—we’ll own it. Your Return and Exchange are our way of saying, “Sorry, let’s make it right!”
Note:
Our return inspection team will evaluate the product before authorizing a return. Rest assured, if it’s found that our mistake led to your return claim, we’ll take complete ownership of it!
Transparent Refund Process
We believe in transparency. Shipping fee for returns, exchanges, or refunds are the buyer’s responsibility.
Please note that we do not accept returns or refunds for custom orders. You must understand that your custom order is specially made to your exact specifications, from the style to the material and accessories. We cannot accept any returns or refunds as we are not likely to sell your custom-made item to anyone else.
Consider this policy before placing your order.
Swift Changes and Cancellations
Need to tweak your order?
Act fast! Notify us within 24 hours. No cancellations are allowed if your order is shipped.
Let’s Team Up!
Do you have a huge following on your social handles? Then, why not collaborate with us?
If you’d like to review or promote us on your social channels or blog, please contact us at info@sheepskinjacket.co.uk with the subject “collaboration” or request a call.
Quality Assurance
Our products undergo keen inspection before shipping. Damaged during shipping? No worries! We’ll replace it. Update us with images attached within 3 days of delivery, and we’ll sort it out for you.
Note: We cannot process damage claims reported after the given timeframe.
Timely Delivery Assurance
We’re on a mission to deliver swiftly.
No delivery within 10 working days, post-confirmation? Contact us for updates.
Please note that there may be delays in case of unforeseen weather conditions or a large volume of orders. We appreciate your patience during such situations.
Your Cooperation is Important
If you wish to return your order, please get in touch with our support team at info@sheepskinjacket.co.uk for assistance with the return process. Once we have verified your return request, we will provide you with the details on where to send it.
Please do not send your return parcel without informing us beforehand.
Refunds are not applicable after an exchange has been processed. Please note that any exchange fees incurred during the process are non-refundable.
Do you accept returns?
Yes, we accept returns for both defective and non-defective products.
Do you accept exchanges?
Yes, we accept exchanges.
How can customers return your products?
By mail.
How will customers get the return label?
Download/print.
What product conditions do you allow for returns?
New/Unworn.
What is the restocking fee?
There will be a 10% restocking fee.
How much will customers pay for return shipping?
Customer is responsible for return label.
Refund processing time
10 business days.
Late or missing refunds
If you haven’t received your refund yet, please check your bank account. Contact your credit card company as it may take time for the refund to be posted. Next, contact your bank. If you’ve completed these steps and haven’t received your refund, email us at info@sheepskinjacket.co.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded. Please note that for any returns or exchanges, we charge a restocking fee and other applicable taxes.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A (sheepskinjacket.co.uk)?
If you do not live near an (sheepskinjacket.co.uk) location, the items you purchased can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps. below:
Include a copy of the original receipt. Note: If you do not have a receipt, an (sheepskinjacket.co.uk) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you
The product(s) can be shipped back in a box to the original store of purchase. For the store’s shipping address, please email us at info@sheepskinjacket.co.uk.
Exchanges
Our exchange policy lasts for 30 days after placing the order. Jackets sent after 30 days or sent to wrong addresses are not applicable for a refund. We only replace jackets that are defective or damaged. If you need to exchange an item for the same one, email us at info@sheepskinjacket.co.uk.
Shipping returns
To return your jacket, mail it to the provided return address. You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged jacket to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee receipt of your returned item.
If you need further assistance or have questions related to refunds and returns, reach out to us at info@sheepskinjacket.co.uk.
Refunds
Once your return is received and inspected, we will notify you via email to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
Diverse Range, One Promise
Explore our diverse range of jackets with confidence. We stand by our promise to deliver quality and style.
Please note the actual product color may differ due to lighting and screen resolution.
Your satisfaction is not just our promise | It’s our passion. Happy shopping with SHEEPSKIN JACKET!
Phone: +44 (785)-373-6967
Email: info@sheepskinjacket.co.uk
Address: Office-22 Barton Court Mansfield Nottinghamshire NG18 4LT United Kingdom